Lady seeks help after receiving ₦1m instead of ₦100k from loan app, customer care hangs up on her calls
A Nigerian lady sought assistance after mistakenly receiving ₦1 million instead of the ₦100,000 she intended to borrow from a loan app.
Despite contacting customer service multiple times, the lady claimed her calls were abruptly cut off.
The story was shared by Nigerian journalist @ruffydfire on X (formerly Twitter), who received a message from the woman detailing her experience.
She had been a regular borrower from the app for two years, and when she tried to apply for ₦100,000, she was instead granted ₦1 million.
It wasn’t until an hour later that she noticed the discrepancy and immediately called customer support. However, her calls were repeatedly disconnected.
The woman’s message read: “For 2 years now, I’ve been taking loans from FairMoney and paying them back. Today, I clicked on the app to borrow ₦100,000, but instead, they gave me ₦1 million.”
“I didn’t notice until an hour later. When I called customer care, the first agent hung up on me. I called again, and the second agent also cut my call. On the third try, my call was cut again.”
“Finally, on the fourth call, a lady spoke to me and said they would send the correct repayment amount to my Gmail. I begged her to allow me to return the money because I don’t need ₦1 million and can’t afford the high interest. Please, I need help.”
The post quickly gained traction, with many concerned individuals commenting and expressing their thoughts.
