If your luggage doesn’t arrive, get 10,000 Naira immediate compensation. Always request it — NCAA tells airline passengers
Michael Achimugu, the Director of Consumer Protection at the Nigerian Civil Aviation Authority (NCAA) in a video shared today on X addressed airline passengers on their rights, especially regarding delayed luggage.
The NCAA reminded travelers that airlines are legally required to compensate them when bags don’t arrive as scheduled — a rule many Nigerians are still unaware of.
“Hello, air travelers. I’m Michael Achimugu, Director of Consumer Protection at NCAA. If your luggage doesn’t arrive: domestic flights get 10,000 Naira immediate compensation; international >$100, or $170 if airline non-compliant per NCAA. Always request it. Arrive early for check-in/boarding. Never be late. Thank you.”
